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Independent research · Evidence before conclusions
Public case records

Broker complaints and outcomes

Reviewed public cases show evidence summaries, case progress, broker responses and resolution outcomes. Reporter identities and private attachments are never published.

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—Broker response rate
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Publication threshold

A submitted complaint is private by default. A public case requires editorial review, a separate public summary and an explicit public status. Email addresses, account identifiers and raw attachments remain private.

Editorial policy